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Privacy Policy

Effective Date: 18 Dec, 2025

This Privacy Policy explains how Pool-Route ("we", "our", or "us") handles information in connection with the use of our mobile application (the "App"). This policy is designed to comply with the requirements of the Google Play Store and Apple App Store.

1. App Usage and Account Creation

  • The App does not support user self-registration.
  • User accounts are created and managed solely by an administrator through a separate, secure web-based portal.
  • The mobile App does not allow users to create, modify, or submit personal profile information.

2. Personal Information

  • The App does not directly collect personal information as defined by Google Play and Apple App Store policies.
  • Any personal data associated with user accounts is collected and processed outside the mobile App by the organization administering the web portal.
  • Such data is governed by the administrator’s own privacy and data protection policies.

3. Automatically Collected Information

To ensure proper functionality, security, and performance, the App may automatically collect limited, non-personal, and non-identifying information, including:

  • Device model and operating system version
  • App version and build number
  • Anonymous usage statistics (e.g., feature usage frequency)
  • Crash logs and diagnostics

This information is not linked to an individual user and is used strictly for app performance, stability, and bug fixing. It is not used for advertising, marketing, or tracking across apps or websites.

4. App Tracking

  • The App does not track users across apps or websites owned by other companies.
  • The App does not use data for targeted advertising.
  • No advertising identifiers (such as Google Advertising ID or Apple IDFA) are collected or used.

5. Use of Information

Any data collected is used solely to:

  • Operate and maintain core app functionality
  • Monitor app performance and reliability
  • Identify and resolve technical issues

6. Data Sharing

We do not sell, rent, or share user data for commercial purposes.

Limited data may be shared only:

  • With trusted service providers (such as analytics or crash-reporting services) strictly for operational purposes
  • When required to comply with applicable laws, regulations, or legal processes

7. Data Retention and Deletion

  • Non-personal technical data is retained only for as long as necessary for operational and diagnostic purposes.
  • Since the App does not collect personal user data, there is no in-app personal data to delete.
  • For account-related data, users should contact the administrator or organization that manages their access.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. However, no digital system can guarantee absolute security.

9. Children’s Privacy

  • The App is not intended for children under the age of 13.
  • We do not knowingly collect personal information from children.
  • If such information is discovered, it will be deleted promptly.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights under applicable data protection laws. Since the App does not directly collect personal data, requests related to access, correction, or deletion should be directed to the organization or administrator that created your account.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or operational requirements. Updates will be posted within the App or on the associated website with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or compliance with Google Play or Apple App Store policies, please contact us at:

Email: info@pool-route.com